Healthcare is experiencing rapid change – new regulations, new responsibilities, new roles. Healthcare should be patient-centered – encouraging patients to be more involved in co-managing their care.

The healthcare experience needs to be an integrated journey, providing for the need for choice, the need for control and making meaningful connections between patients, clinicians and families. By connecting People, Place & Technology, the healthcare journey can be optimized. Faced with changes and new services, healthcare organizations shouldn’t overlook an asset that’s highly leverageable and pivotal to success: their spaces.

Discovering insights and creating moments that can lead to change. Moments that enhance the wellbeing, empathy and connection to patients, clinicians and families.

One of the spaces Steelcase Health has studied is the waiting room-a space that is usually univiting and unappealing.  Waiting spaces where patients and family members spend time waiting for direction, for consultation, for results or for information.

It can be a difficult time and people need to do something to reduce stress.  Patients and family members want to use their time productively, and get work done or answer emails.  The distractions reduce stress and eases anxiety.  But instead people are left without privacy to discuss questions they want to ask the clinician; information about care; storage space-where can I put my stuff; and access to technology/power so they can stay connected to work or other family members.

What technology should we
include in our space? 

Charging stations are a must for families to stay connected to the outside world - especially if they are waiting for a long time. Other technologies you could incorporate include flat-screen televisions arranged in zones for different programming, information boards/screens that display the status of patients, and technology that allows for collaboration between care giver and patient/family.

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